Refund Policy

Refund & Return Policy – Hassle-Free Returns, Fast Refunds

Customer satisfaction is our top priority at DogsAntibiotics.com. If you’re not fully satisfied with your purchase, our return policy is designed to provide a smooth resolution.

Return & Refund Eligibility

  • Returns are accepted within 30 days of purchase.
  • Items must be unused, unopened, and in original packaging.
  • Used, opened, or temperature-sensitive medications cannot be returned due to health and safety regulations.
  • Damaged or incorrect orders must be reported within 48 hours of delivery to qualify for a refund or replacement.

How to Request a Refund or Return

  1. Email support@dogsantibiotics.com with your order number and reason for return.
  2. If approved, we’ll reply with step-by-step return instructions.
  3. Use a trackable shipping method. Return shipping is the customer’s responsibility unless the return is due to our error.

Refund Processing

  • Refunds are issued to your original payment method.
  • Please allow 5–7 business days for processing after we receive the returned item.
  • If a refund does not appear after 10 business days, contact your bank or card issuer.
  • Shipping costs are non-refundable unless the return is due to damage or order error.

Non-Refundable Items

  • Opened or used dog-antibiotic medications
  • Gift cards or promotional items
  • Items not purchased directly from DogsAntibiotics.com

Exchanges & Replacements

  • If your order is incorrect or damaged, contact us within 48 hours of delivery.
  • We may request photos to verify the issue.
  • Once confirmed, we’ll issue a replacement or refund.

Need Help?

Email: support@dogsantibiotics.com
Phone:
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern)
Address:

For additional information, please visit our Customer Service page.